ORDER PROCESSING:
Please allow 4-6 weeks for your item to be manufactured, and for Thelis to process your order. Expect an email within 4-6 weeks to let you know your order is on the way!
SHOWROOM PICKUP – Suite 8, Level 8, 250 Pitt Street, Sydney NSW 2000 Australia
Orders can be picked up by making an appointment with our Showroom, by making an appointment via our bespoke booking page https://www.thelis.com.au/pages/bespoke Monday’s (10am-4pm), Tuesdays (10am-1pm), Wednesdays (10am-4pm), Thursday (10am-4pm). An email will be sent when your order is ready for pickup.
DELIVERY IN AUSTRALIA
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for accessible addresses Australia wide. If the delivery location does not show up during checkout, your order is not eligible for local delivery. Orders placed before after 6:00pm, will be considered as the following business day, and will be completed and shipped 20-30 business days (4-6 weeks) from the date of ordering. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING Orders are generally shipped within 4-6 weeks using Express Post. All Orders below the value of $500 incur a FLAT RATE Fee of $20. All orders above the Value of $500 will be FREE Express Shipping Australia wide.
INTERNATIONAL SHIPPING: We offer international shipping World wide, in compliance with the Australia Post list of countrie https://auspost.com.au/sending/parcels-overseas/international-post-guide/country-list.
Shipping charges for your order will incur a Flat Rate fee of $50AUD and displayed at checkout. Estimated delivery time is dependent upon the end destination. For a better idea on delivery times for your country, please check the Australia Post website for your country: https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Thelis is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery for stock products only, if the item is unused and in its original condition, and we will offer a credit for the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at [email protected]
All Bespoke and Custom Made orders (Which is the majority of our products and the reason it takes 4-6 weeks manufacturing of your goods before shipping), are not able to be returned for a refund or exchange.
If you believe the item is faulty and not the result of damage of impact, please contact [email protected] to arrange the return shipment, as this will need to be sent to our office for assessment. Our team are always happy to work with you to try and get the best outcome.
